HARDWARE SUPPORT

IT COURSE DETAILS

in Shri Balaji Infotech

INTRODUCTION

Who is an IT Hardware Support Technician ?

In very simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors etc.

What does an IT Hardware Support Technician do?

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware related problems. S/He can do primary level of fault finding and repairing for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.

WHY TAKE ADMISSION?

A hardware support technician can cater to companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.

Monetary compensation

S/He can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.

Hierarchy

In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, s/he would work with a team of such more hardware and network support technicians who would guide them. S/He can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.

Tools

Typically an IT Hardware Support Technician would make use of tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.

CERTIFICATIONS & IMPORTANT DATES

Certification:

• KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).

• MKCL provides certificate to the KLiC learner after his/her successful course completion.

• Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates:

• Batch Commencement: One batch in each calendar month (January to December)

• Date(s) of Application and Fee Payment by Learner: 1st - 30th day of each calendar month

• Date(s) of Learner Confirmation by ALC: 1st - 30th day of each calendar month

• Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

ACADEMIC APPROACH

The Academic Approach of the course focuses on the “work centric” education i.e. begin with work (and not from a book !), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as well as development of the society.<

Learning methodology

• Learners are given an overview of the course and its connection to life and work.

• Learners are then exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).

• Learners are then acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).

• Learners are then acquainted with the architecture of the tool or Tool Map so as to appreciate various parts of the tool, their functions and their inter-relations.

• Learners are then exposed to simple application development methodology by using the tool at the beginner’s level

• Learners then perform the differential skills related to the use of the tool to improve the given ready-made outputs.

• Learners are then engaged in appreciation of real-life case studies developed by the experts.

• Learners are then encouraged to proceed from appreciation to imitation of the experts.

• After imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.

• Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression.

SYLLABUS

• KLiC Hardware Support (KLiC Certificate in IT Hardware Support)

• Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism

• Tools: PC Hardware, Hardware Monitoring Tools, Multi meters

• 
  

• Detailed Syllabus:

• KLiC Hardware Support

• Introduction to IT Hardware

• Identifying System Unit Components

• Motherboard Overview

• Motherboards -Input-output Ports

• Motherboards Expansion Slots

• Motherboard buses

• Motherboards-CPU Sockets

• Understanding CPU Characteristics -Part 1

• Understanding CPU Characteristics -Part 2

• CPU Cooling Techniques

• Motherboards-Jumpers and Power Connectors

• Motherboards -Fans

• Multimedia Devices

• Display Cables and Connectors

• Identifying Storage Devices

• SATA Drives

• PATA Drives

• SCSI Drives

• RAID  Drives -Part 1

• Understanding Laser Printers -Part 1

• Understanding Laser Printers -Part2

• Laser Printer Maintenance-Calibration & Cleaning

• Laser Printer -Toner Replacement & Maintenance Kits

• Understanding Inkjet Printers

• Inkjet Printer Cleaning and Maintanance

• Understanding Thermal Printers

• Understanding Impact Printers

• Setting up and Installing a Printer

• Installing Various Types of Hardware Components

• Assembling a PC

• Overview of Laptop Hardware

• Laptop Hardware- Speakers, Motherboards & CPU

• Laptop Hardware-Memory & Optical Drives

• Laptop RAM and SSDs

• Laptop Components- Express Cards 

• Laptop Components- Expansion Cards 

• Tablets vs Laptops

• Overview of Laptop Hardware

• Laptop Hardware- Speakers, Motherboards & CPU

• Laptop Hardware-Memory & Optical Drives

• Laptop RAM and SSDs

• Laptop Components- Express Cards 

• Laptop Components- Expansion Cards 

• Tablets vs Laptops

• Troubleshooting IT Hardware

• Working with BIOS

• Configuring BIOS settings

• Troubleshooting Hard Drives

• Troubleshooting Printers

DURATION

120 Hours to be covered in 2 months (8 weeks).

FEES

Total Fee (Rupees): 4000

1st installment:- 2000

2nd installment:- 2000

*(inclusive of Course fees, Examination fees and Certification fees)